Frequently Asked Questions


Auctions & Bidding

  • Can I withdraw a bid?
    No. Bidding is binding. If you place a bid you are legally responsible to pay for the item if you are the highest bidder, even if you made the bid in error or changed your mind. We strongly advise you to view lots in person wherever possible, or request additional photography or condition reports if you have any doubts as items are always sold 'As Is'.
  • Yes. You can reduce your maximum bid by entering a reduced maximum bid amount in the box where you would normally place your bid. You must make sure that the reduced amount meets a bidding increment and that it is more than or equal to the current bid.
  • If you place a bid in the final five minutes before a lot closes, the bidding period is extended by a further five minutes. This continues until a full five minutes has elapsed without another bid being placed.
  • We do not, and cannot, sell any ivory products at all (including pre and post 1990 ivory) including tiny amounts used in larger items (e.g. handles or stringing in furniture). This is in line with our core values as a company and our resolve in supporting the fight against illegal trade in endangered animals, which mirrors the new NParks directives
  • When it comes to condition, we simply put ourselves in our buyer’s shoes: we only list items in great condition that we would happily buy and wear ourselves. We highlight any imperfections in our written catalogue notes and in our photographs which we do not embellish and for which we provide a powerful zoom function. Lastly, we assign a condition rating and adjust the minimum bid amount accordingly. Please remember that all items are sold ‘as is’ and bids are binding. We always encourage clients to view items in the Hotlotz saleroom wherever possible. We are also happy to supply additional information and photographs on request. Our Condition Guide is as follows: NEW (WITH ORIGINAL PACKAGING): items have never been worn and are as good as brand new. They have their original packaging and/or tags. | NEW: items have never been worn and are as good as brand new. | PRISTINE: items have been worn once or twice but are still in excellent condition. | GOOD: items have been worn but still look great. Check catalogue notes. | VINTAGE: condition is commensurate with age and use. Some imperfections exist. Check catalogue notes. Viewing is recommended.
  • How soon do I need to collect the items I have won?
    Within five days please.. Please contact the saleroom if you need help organising shipping or courier delivery.
  • Is requesting an appraisal from Hotlotz using the ‘Sell With Us’ service free?
    Hotlotz is pleased to offer appraisals, including provisional auction estimates or Marketplace valuations, free of charge for items which we consider appropriate for sale at Hotlotz. We cannot unfortunately provide appraisals for items which are of a type or value that is typically not sold by us.
  • After submitting items for review using the ‘Sell With Us’ service you will receive an email to confirm we have received your request. Our appraisers will carefully review your submission, and, if your item is suitable for sale at Hotlotz, we will then provide an appraisal along with our recommendations on the best way to sell it. This process usually takes between one and two weeks. We will inform you within three working days if your item is not suitable for sale at Hotlotz.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Private Collection & Estate Sales, will then contact you.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Private Collection & Estate Sales, will then contact you.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Home Contents sales, will then contact you.
  • Yes, but you will be charged a withdrawal fee of $30 or 5% of the low estimate recorded in the sales contract, whichever is the higher amount. This fee will be invoiced and must be paid before you collect your item.
  • You will receive am automated ‘Consignment Update’ email at midday, the day after the auction’s closing date. This will list the item (or items) that were sold and the hammer price, inclusive of GST, that they achieved.
  • Payments to sellers are called ‘settlements’. They usually take place within 21 days of the auction’s closing date. Settlements are made by bank transfer into your nominated bank account. Please note that you are responsible for accurately recording your bank account details in your online Hotlotz account. You will receive a ‘Settlement Statement’ by automated email confirming that the transfer has taken place. A copy of the statement will also be filed in your online account (Simply log in and go to My Account; Paperwork; Settlement Payments).
  • Our bidding platform is like any other retail environment in Singapore, and we must adhere to strict price display laws. These state that the hammer price charged to the buyer must be displayed as inclusive of GST. When we prepare a settlement payment, we must first remove the GST that was paid by the buyer on the hammer price, and account to the IRAS for this amount. (To calculate hammer price exclusive of GST we divide the hammer price inclusive of GST by 1.07). Thereafter, the hammer price on settlement statements is shown as exclusive of GST.
  • Commissions and fee charged to sellers are always calculated from the hammer price exclusive of any GST paid by the buyer on the sale. Commissions and fees are themselves also subject to GST.
  • We charge a minimum Seller’s Commission fee of $30 per item sold. This will be listed on your settlement statement as ‘Seller Minimum - $30’.
  • If your settlement is delayed it is usually because we are waiting for a late payment from a buyer. We have very robust processes in place to ensure that settlements are made in a timely manner but occasionally buyers can be slow to pay their invoices. Buyers who renege on purchases are extremely uncommon as they are banned from future bidding with us and our global platform partner, the-saleroom.com. This acts as a deterrent. We never dispatch items without receiving a cleared payment. In the unlikely event that any buyer reneges on a sale we will offer the item to the underbidder, if one exists.
  • I’m an existing member but my email/password is invalid. What do I do?
    When we migrated to the new Hotlotz, we sent all existing customers a welcome email dated Saturday 14 November with a link to migrate your account. If you don’t see it in your inbox we recommend also checking your spam/junk folder. You just need to follow the instructions in this email. If you didn’t receive it, please email help@hotlotz.com with your full name (and paddle number if you recall it) and we will resend you the welcome email.
  • This error occurs when there is no number (or an invalid number) in your Hotlotz account. To check this visit this link (https://www.hotlotz.com/account/profile) and click ‘MANAGE’ under your personal details to edit them. If a phone number has been entered, sometimes re-entering the country code and number can fix the error. If you still receive the error after following the above steps, reach out to help@hotlotz.com.
  • Firstly, check your spam/junk folder as there is a good chance the email could end up there. If it isn’t there then you can send a request to help@hotlotz.com.
  • Since moving to the new Hotlotz platform, we have discontinued the app and have focused resources into the development of a fully mobile-responsive website. Just type hotlotz.com into your browser and it will resize to your device. Please delete the app.
  • Send your issue/question to help@hotlotz.com. Please include your phone number so our IT support can call you back.
  • Is Hotlotz registered for Goods and Services Tax (GST) in Singapore?
    Yes, Hotlotz has been GST registered since January 2021. Our GST registration number is .201524698M.
  • Your bid is inclusive of GST. Under Singaporean law all GST registered businesses must display prices that are inclusive of GST. Accordingly all estimates, opening bids, bidding increments, closing bids (which are often referred to as the ‘Winning Bid’ or the ‘Hammer Price’) and Marketplace prices that are displayed on hotlotz.com or quoted in any correspondence are always inclusive of GST.
  • Yes, you will be charged GST on Seller’s Commission and any other miscellaneous charges like Insurance Fees. These will be listed on your 'Settlement Statement'.
  • You will be charged a Buyer’s Premium of 24% on the closing bid (often referred to as the ‘Winning Bid’ or ‘Hammer Price’). This is inclusive of GST.
  • GST will be zero rated for buyers of goods bought in auction who are non-resident in Singapore, providing that Hotlotz manages the export process and the export is carried out within 60 days of the auction date. In any other export scenario GST will be applied. Buyers of goods bought in auction who have indicated in their Hotlotz account that their country of residence is not Singapore will be contacted after the sale by Hotlotz client services to discuss export of their goods.
  • The price of items in the Hotlotz Marketplace is fixed and inclusive of GST.
  • Yes, you have to pay a GST inclusive price for all items in the Hotlotz Marketplace.. Hotlotz is exploring participation in an electronic ‘Tourist Refund Scheme’ but this will not be put in place until international travel resumes. This will enable a tourist who makes a purchase from Hotlotz and departs with the goods from Singapore via Changi International Airport or Seletar Airport, to be eligible to claim a GST refund under the scheme.
  • Do you list items in more than one auction, if they do not sell first time around?
    We usually list items for one auction only. If items are unsold we can offer them for a fixed price in the Hotlotz Marketplace.
  • No, your sales contract states that you grant us exclusivity whilst an item is in auction or on sale in our Marketplace. If we discover your item on sale elsewhere we will withdraw it from sale and you will be invoiced for a withdrawal fee.
  • Our bidding platform is like any other retail environment in Singapore, and we must adhere to strict price display laws. These state that the hammer price charged to the buyer must be displayed as inclusive of GST. When we prepare a settlement payment, we must first remove the GST that was paid by the buyer on the hammer price, and account to the IRAS for this amount. (To calculate hammer price exclusive of GST we divide the hammer price inclusive of GST by 1.07). Thereafter, the hammer price on settlement statements is shown as exclusive of GST.
  • Commissions and fee charged to sellers are always calculated from the hammer price exclusive of any GST paid by the buyer on the sale. Commissions and fees are themselves also subject to GST.
  • No, it will not change the amount that you are settled. We can remove – or ‘zero rate’ - the GST for a buyer who is not a resident of Singapore providing the sale meets export criteria stipulated by the IRAS. In short, Hotlotz must manage the export and it must take place within 60 days of the auction sale date. GST charged on our commissions and fees can never be zero-rated.
  • You will receive an automated ‘Consignment Update’ email at midday, the day after the auction’s closing date. This will list the item (or items) that were sold and the hammer price, inclusive of GST, that they achieved.
  • Payments (or settlements) usually take place within 21 days of the auction’s closing date. Settlements are made by bank transfer into your nominated bank account. Please note that you are responsible for accurately recording your bank account details in your online Hotlotz account. You will receive a ‘Settlement Statement’ by automated email confirming that the transfer has taken place. A copy of the statement will also be filed in your online account (Simply log in and go to My Account; Paperwork; Settlement Payments).
  • If your settlement is delayed it is usually because we are waiting for a late payment from a buyer. We have very robust processes in place to ensure that settlements are made in a timely manner but occasionally buyers can be slow to pay their invoices. Buyers who renege on purchases are extremely uncommon as they are banned from future bidding with us and our global platform partner, the-saleroom.com. This acts as a deterrent. We never dispatch items without receiving a cleared payment. In the unlikely event that any buyer reneges on a sale we will offer the item to the underbidder, if one exists.
  • No, it will not change the amount that you are settled. We can remove – or ‘zero rate’ - the GST for a buyer who is not a resident of Singapore providing the sale meets export criteria stipulated by the IRAS. In short, Hotlotz must manage the export and it must take place within 60 days of the auction sale date. GST charged on our commissions and fees can never be zero-rated.

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